Privacy & Data Protection

Privacy Policy

Your privacy and the confidentiality of your pet's medical information is our top priority. Learn how we collect, use, and protect your personal and veterinary data.

Last Updated: January 2025 | Effective Date: January 1, 2025

Information We Collect

Personal Information

Name, address, phone number, and email address
Emergency contact information
Payment and billing information
Insurance information (if applicable)

Pet Medical Information

Pet's medical history, diagnoses, and treatment records
Vaccination records and medication history
Laboratory test results and imaging studies
Behavioral assessments and dietary information

Website Usage Data

IP address, browser type, and device information
Pages visited and time spent on our website
Appointment booking and form submissions

How We Use Your Information

Veterinary Care: Providing medical treatment, diagnosis, and ongoing care for your pets
Appointment Management: Scheduling, confirming, and managing veterinary appointments
Communication: Sending appointment reminders, treatment updates, and important health information
Billing & Insurance: Processing payments and insurance claims
Emergency Care: Contacting you during medical emergencies involving your pet
Legal Compliance: Meeting veterinary licensing and regulatory requirements
Website Improvement: Analyzing usage patterns to enhance our online services

Information Sharing & Disclosure

We May Share Information With:

Veterinary Specialists: When referrals are necessary for specialized care
Laboratory Services: For diagnostic testing and analysis
Insurance Companies: For claim processing (with your consent)
Emergency Clinics: During after-hours emergencies
Legal Authorities: When required by law or court order

We NEVER sell your personal information to third parties for marketing purposes.

Data Security & Protection

SSL encryption for all data transmission
Secure, HIPAA-compliant data storage systems
Regular security audits and updates
Limited access to authorized personnel only
Automatic data backup and disaster recovery
Staff training on privacy and security protocols

Your Privacy Rights

Access: Request copies of your pet's medical records
Correction: Request corrections to inaccurate information
Deletion: Request deletion of personal data (subject to legal requirements)
Portability: Request transfer of records to another veterinary practice
Opt-out: Unsubscribe from non-essential communications

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Phone

(555) 123-4567

[email protected]